Customer service skills.
Sensitivity and understanding.
Able to work well with others and independently.
Excellent verbal communication skills.
Active listening skills.
ESOL Level to be at least
Level 1
People Plus
Customer Service courses are available.
Training Providers
Search online for current opportunities for online or class based.
ESOL requirement for the training course is at least Entry 3 to enrol onto Level 1.
12 week ESOL Employability courses:
•Extensive vocabulary – sector focused.
•Grammar revision.
•Real life scenarios – What is it like to work in each sector.
•Problem solving – sector focused.
Extra Employability support:
•CV writing
•Jobsearch
•IT training
Key Points